Frequently Asked Questions

Products

Do your cushion covers include the insert?
No, our cushion covers are sold without the insert. They are designed to fit any standard sized cushion pad. But can create almost any shape and size for your bespoke needs. Inserts are available at very competitive rates.

What materials do you use?
We offer a large selection of premium materials including sumptuous velvets and a wide range of designer fabrics. Full material details are listed on each individual product page.

How do I care for my cushion cover?
We recommend dry cleaning or a gentle cool machine wash for most of our fabrics.

Orders & Delivery

How long will my order take to arrive?
We aim to dispatch all orders within 1-3 working days. Delivery times will vary depending on your location and chosen shipping method.

Do you offer gift packaging?
Yes! All orders arrive in beautiful gift-ready packaging, making them perfect for gifting.

Can I track my order?
Yes, once your order has been dispatched you will receive a confirmation email with tracking details. If we have your correct contact detail's

Returns & Refunds

What is your returns policy?
We want you to love your purchase. If you're not completely satisfied, please contact us within 14 days of receiving your order and we'll do our best to help.

How do I contact you?
You can reach us via our Contact page and we'll get back to you as soon as possible.